Delivery Policy

Delivery Timeframes:

UAE Deliveries:Orders within the UAE will be delivered within 1-3 working days.

International Deliveries: International orders will be delivered within 4-7 working days.

Shipping Costs:

UAE: We offer free delivery across the UAE.

International: Shipping fees for international orders will be displayed at the checkout page. Duties and taxes incurred in the destination country are the responsibility of the customer.

Returns & Exchanges:

Free Exchange: We offer a free exchange service for all orders. If you need to exchange your item for a different size or style, please contact our customer care team at [Your Email] within 14 days of receiving your order.

Return Process: If you are not satisfied with your purchase, you may return the item for a full refund or exchange within 14 days of receiving your order. Please ensure the merchandise is unworn, unwashed, and in its original condition with all tags attached. To initiate a return, email our customer care team at support@maison-eclectique.com with your order number and reason for return.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 to 30 days.

Damaged Items: If you receive a damaged item, please contact us within 2 business days of receiving your order. We will arrange for the item to be returned and a replacement or refund to be issued.

Customer Responsibilities: It is advisable to send returned items via a recognized courier service and retain your proof of postage. We are not responsible for goods lost or damaged in transit. Return shipping costs are the customer’s responsibility, except in the case of damaged, faulty, or incorrectly supplied goods.